Frequently Asked Questions
About Nutriland and its product range
Nutriland is a family business based in Romania, founded in 2012. It has over 14 years of experience in the distribution of nutritional supplements and equipment for athletes and active people. The company started in a 20 m² store and has grown into a 130 m² showroom and its own logistics center.
The Nutriland team is made up of athletes and collaborates only with top brands in the fitness industry. They claim that they do not sell low-quality products, and the effectiveness of the selected supplements is proven. This allows them to offer customers only authentic and safe products.
The range includes sports supplements (proteins, amino acids, creatine), vitamins and minerals, teas and carbohydrates, training accessories, as well as low-sugar foods and snacks. Basically, you have everything you need for performance and an active lifestyle.
You can check out the detailed product descriptions on the website and get inspired by the Nutriland blog. In addition, the company has sales advisors with training in nutrition who can provide you with personalized recommendations. Do not hesitate to contact them via email or social networks for advice: comenzi@nutriland.ro
Nutriland owns one of the largest nutritional supplement showrooms in Romania and has over 3,000 products in permanent stock. You benefit from fast delivery, specialized consulting and over 12 years of experience on the market.
Orders, account and delivery
Add the desired products to the cart, fill in the billing and delivery details, choose the payment method and confirm the order. Orders placed from Monday to Friday, until 3:00 PM, are processed and shipped the same day; those placed after 3:00 PM or on weekends/public holidays are processed on the first following business day.
It is not mandatory to create an account to shop on the site; you can also complete an order as a visitor. However, creating an account is recommended to benefit from additional promotions and to view your order history.
Yes. Nutriland fulfills orders from legal entities. To receive a tax invoice with company details, you must enter your company information during registration or during the ordering process.
If you wish to modify the details of an order (change the delivery address or name), contact the Nutriland team via the contact form and mention the order ID. You can always enter a different delivery address when placing the order.
Your order history can be found in the "Order History" section of your account. For products that are out of stock or for additional information, use the contact form or call the phone number to check previous orders: 0215551296.
Delivery and payment
The shipping cost varies depending on the order value: 25 lei for orders under 100 lei, 15 lei for orders between 100 lei and 299 lei, and orders exceeding 300 lei benefit from free shipping.
Nutriland delivers via GLS and Sameday, and the package arrives in 1–2 business days. On the day of delivery, you will receive a message with the time slot and courier number.
Yes. Nutriland offers delivery to GLS and Sameday lockers, available for orders paid online. The locker is selected after the order is completed, and pickup is done within 1–2 business days using the code received by email or SMS.
Payments are accepted with Visa and Mastercard cards, Apple Pay and Google Pay. The site also offers the PayPo service for "buy now, pay later" purchases.
If you choose to pay in cash on delivery, an additional fee of 3 lei is charged, which covers the costs of collecting the money by the courier.
Returns and complaints
You have the right to return products within 14 days of receipt without giving any reason. The product must be sealed, with intact labels and in the same condition in which it was delivered. Products with damaged packaging, signs of wear or missing accessories may be refused or may be subject to a reduction in value.
Return costs are borne by the customer. Refunds are made through the same payment method used for the order, unless otherwise agreed.
To return a product, you must complete the return form on the website; after acceptance, you will receive instructions for shipping the package. Refunds are made within 3–30 days of receiving and checking the product.
Inspect the package upon receipt and contact the Nutriland team immediately if the product is defective, damaged, or you received a different product than the one you ordered. They will analyze the situation and provide a quick solution.
Yes. If the returned product shows signs of heavy use, damage or the packaging is incomplete, Nutriland reserves the right to refuse the return or to withhold an amount corresponding to the damage.